À propos de Alina
Anglais
Bilingue ou natif
Néerlandais
Capacité professionnelle limitée
Français
Capacité professionnelle limitée
Roumain
Bilingue ou natif
Expériences
- THEO TechnologiesSales Development Representative (SDR)janvier 2018 - décembre 2019 (1 an et 11 mois)• Engaged with potential B2B clients in a SaaS environment, identifying needs and initiating first contact• Managed inbound and outbound campaigns to generate and qualify leads• Communicated product value clearly and adapted messaging to different client profiles• Ensured smooth handover of qualified leads to sales and customer success teams• Led the Inbound Team• Developed strong communication and client interaction skills in a fast-paced tech environment
- AttentioCustomer Successfévrier 2011 - mars 2014 (3 ans et 1 mois)Brussels, Belgique
- Supported B2B clients in a SaaS environment through Customer Success, onboarding, account management, and ongoing support
- Guided clients through product setup and adoption, ensuring a smooth and reassuring onboarding experience
- Acted as a key point of contact, addressing questions and resolving issues efficiently
- Focused on customer satisfaction, product adoption, and long-term engagement
- Built and maintained strong client relationships through clear and empathetic communication
- Collaborated with internal teams to communicate client needs and improve overall customer experience
- Helped reduce friction in the customer journey by providing structured and timely support
Recommandations
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Formations
- Master of Cultures and Development StudiesKatholieke Universiteit Leuven2010
- Master in Communication in the Era of GlobalisationBabes-Bolyai University2006
Compétences
Catégories
- Autre