Bjorn Teulinghx

In my role as Business Analyst at Securex, I was responsible for several strategic initiatives aimed at improving the partner and customer portal ecosystem. Acting as a bridge between business stakeholders and technical teams, I ensured that business needs were translated into scalable and future-proof solutions aligned with Securex’s microservice-based architecture.

I collaborated closely with architects, developers, and product owners to define the optimal functional and technical setup for key projects that improved both customer experience and operational efficiency.

Key Achievements

• Led the modernization of the Securex Partner Portal, ensuring seamless integration across multiple internal systems through REST-based microservices.

• Defined and documented the business and functional requirements for core portal modules, resulting in improved traceability and stakeholder alignment.

• Contributed to the architecture design process, selecting the most efficient and secure integration patterns within the Securex microservice landscape.

• Supported the migration of legacy monolithic features into modular, API-driven services to enhance system scalability and maintainability.

• Improved cross-department collaboration between IT and business teams by establishing a structured analysis and validation process for new portal functionalities.

This role allowed me to combine my analytical and technical expertise to deliver robust, business-driven digital solutions that strengthened Securex’s position as a leading HR and business services provider.

My time at Tosca was an exhilarating experience, overseeing a challenging CRM project. I ensured a robust structure, seamless integration of changes, and unwavering support for all stakeholders involved. With meticulous planning, we established a clear scope and objectives, aligning them with Tosca's goals. This foundation guided us throughout the project.Tosca's project involved multiple teams with unique requirements. Effective communication and regular updates kept us on track. Adapting to frequent changes while staying focused on our vision was a test of agility. We integrated updates while ensuring quality. Establishing a strong support system encouraged teamwork, feedback, and growth, fostering a collaborative atmosphere. We faced obstacles, but our problem-solving mindset and collective expertise helped us emerge stronger. The streamlined system improved efficiency, data management, and customer experiences, leaving a lasting positive impact. My journey at Tosca taught me the power of determination, teamwork, and dedication in achieving excellence.

At Amarin, I was tasked with the implementation of IQVIA OCE Personal. OCE Personal is a layer above Salesforce specific built for Pharma companies as a competitor for the well know Veeva products. During this project, I had the following responsibilities:

-Central Point of Contact: Acted as the primary liaison for all CRM-related requirements across multiple countries during the European roll-out of Amarin’s flagship product, Vazkepa, ensuring that commercial teams had a unified CRM system in place.

-Requirements Gathering & Solution Design: Created user stories and translated them into detailed solution designs, including functional requirement documents (FRD), entity relationship diagrams (ERD), and other key documentation to guide development.

-Governance & Operational Models: Developed and implemented a governance and operation model to ensure consistency and efficiency in CRM processes across different regions and teams.

-Stakeholder Engagement: Led demos and workshops with cross-functional teams, ensuring alignment between business and technical teams and fostering collaboration throughout the project.

-Roll-out Support: Provided hands-on support during the CRM roll-outs in each country, ensuring smooth implementation and troubleshooting any issues that arose.

-Technical Translation: Acted as a bridge between the technical team and business users, translating complex technical feedback into clear, actionable insights that helped business stakeholders understand the solution and make informed decisions.

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