À propos de Bruno
As an entrepreneur with 20+ experience, I am driven by society’s evolution and its never ending technological/habits adoptions. With a design thinking and data driven mindset I seek for value creation and improvements. Customers are put at the heart of any initiative, and I confidently mix market studies, CX flows design, UX techniques, data analysis, budget management, goals and KPI’s definition, workshop animations to reach their needs. I am used to drive projects and people with empathy keeping efficiency and sales objectives in sight.
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Néerlandais
Capacité professionnelle limitée
Accepte de travailler sur site
Bruxelles (jusqu’à 50 km)
Expériences
- EurostarHead of Commercial projects (ad interim)TRANSPORTSavril 2024 - août 2024 (3 mois)Bruxelles, BelgiqueDesign of an innovation frameworkProject improvement (branding, legal, analytics)People management on two key products releaseAncillary products developmentCross-department presentations and reporting of results
- EurostarSenior Project LeadTRANSPORTSmars 2023 - octobre 2023 (8 mois)Brussel, BU, BelgiumBusiness requirements, business analysis,Project negotiation and stopovers deploymentUpdate of engineered Dashboard with KPI of social tensionsSafety facts reform initiationPerformance review of KPI’s for On Board Experience
- Delhaize BelgiumDigital Customer Solution managerGRANDE DISTRIBUTIONdécembre 2021 - janvier 2023 (1 an et 1 mois)Kobbegem, VB, BelgiumFeature design on retail app (business case, market study, functional requirements, suppliers’ assessment, KPI’s definition, project management)Analysis of root causes for underperforming loyalty programInternal release process aligned with FE and BE teamsGuidelines for Flash e-deals promotions
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Formations
- Activités entrepreneuriales et exploitation des petites entreprisesSOLVAY Business School2005Activités entrepreneuriales et exploitation des petites entreprises
- Sound engineer, audio-visualEfp2000Sound engineer, audio-visual