Desire Mukengeshayi

Drove a Project for Implementing Digital Signature of Documents generated from Salesforce  Captured Customer needs and Requirements for Digital Signature Solution;  Investigated and Selected the Digital Signature platform and Tools;  Planned and Executed Implementation of the Tool for Sales Marketing;  Delivered the Project in planned Timing and Budget; Environment Tools:  Salesforce Sales Cloud; PDF Butler & SIGN Butler; DocuSign; Sign Now; WMS System CORAX; MS Sharepoint; MS Azure; GitHub technology; MS Power Apps; MS Office 365; …

Provided Scrum Leadership and Agile Coaching to multiple Scrum Teams on a Program/Projects to automate and Integrate Customer Service Processes on Salesforce Platform .  Delivered solutions and capabilities with different agile teams using Salesforce Service Cloud modules: Case Management, Interaction Management, Patient Portal,…  Educated Scrum Teams of Scrum ceremonies and artifacts; Agile Terminologies; Stories/Epics estimation;  Ensured to consistently deliver value increment at each iteration; and Functionality or feature at end of each release;  Effectively identified and removed impediments from the Dev teams; Facilitate inter-teams discussions, collaborations;  Coached Dev teams on dependency mapping; assisted on escalation and resolution of issues and developments dependencies and conflicts;  Coached Product Owners, Technical Leads, Testers and developers to continuously improve methods and deliverables utilizing appropriate SAFe-Agile principles and best practices;  Spearheaded Product Increment (PI) Meeting, leading Stories prioritization, backlogs grooming, managing Product expectation with Business Leadership;  Maintained Project documentation and complied with QC Validation requirements for Project Deliverables.  Actively participated in Scrum-of-Scrum meetings; Release Train Sync, helping increase teams-level and Program-level communication to improve transparency and radiate information;

Deployment of Siebel CRM/Oracle JDE ERP packaged for Baxter Order Management  Led the delivery of CRM Functionalities in 17 Countries including Belgium, Holland, Spain, Portugal, Italy, Germany, Switzerland, Sweden, Denmark, UK, …  Supervised and Led Technical Team with up to 10 Siebel Experts and Consultants:  Managed multiple projects simultaneously with varying timelines, priorities, dependencies and resources requirements;  Responsible for developing Project plans, allowing resources, defining Budget required for each initiative, including schedule and risks involved;  Ensure that the IT Team followed internal governance; Project management best practices; and follow internal standards in development; Technical documentation, testing and release standards;  Acted as POC for the CRM platform regarding Release Management (DevOps);  Executed onboarding for new comers;  Managed resources contracts and Time-sheets follow up;  Negotiated and Managed contracts with external IT partners; Vendors and Service Providers;  Maintained the health of CRM platform; performing System maintenance; vulnerability and security checks; in collaboration with vendors and partners; Key Projects:

•Homecare Therapy Invoicing;

•Homecare Web Portal – deploying web portal for patients orders management by hospitals;

•New Contact Center platform – Integration CRM with Telephony

•New Horizons – Integration of Siebel with Baxter Home Dialysis Therapy;

•New Infrastructure - Moving from Physical to Virtual VM with Clustering;

•Migration CRM to AWS Cloud – Moving from on-premise infra to Cloud;

•Gambro To Baxter – Incorporation of Gambro into Baxter

•Gemini : the Split of Baxter into 2 separates companies: Baxter + Baxalta.

•Global Customer Listening System -- Deployment of Salesforce for service, sales, technical services