Digvijay Singh

Business Analysis & Transformation

Led business analysis across multiple concurrent enterprise transformation initiatives spanning process redesign, system modernization and AI-enabled automation programs. Accountable for requirements, governance, documentation and cross-stream analytical alignment.

• • Directed end-to-end requirements lifecycle across parallel initiatives with shared operational dependencies

• • Structured AS-IS/TO-BE process models and defined functional specifications, business rules, and acceptance criteria

• • Established consistent backlog structuring and validation practices across delivery streams

• • Coordinated cross-functional stakeholders including operational leadership, product owners, and engineering teams

• • Influenced prioritization and scope decisions through structured analytical recommendations and impact assessments

• • Conducted impact and dependency analyses across initiatives to proactively identify cross-stream risks

• • Proactively shaped new improvement initiatives by analyzing operational gaps

• • Supported account growth by converting analytical insights into executable project charters and scoped initiatives

• • Partnered with engineering to translate high-level solution into implementable functional requirements

• • Oversaw UAT planning and release validation governance to ensure solution readiness

• • Delivered automation-led process redesign initiatives reducing manual effort by up to 50% in targeted workflows

Analysis & Implementation

Delivered business analysis and implementation support across multi-state operational environments, contributing to automation and process optimization initiatives that reduced manual effort by up to 80% in selected workflows and improved overall process efficiency.

• • Gathered and analyzed business requirements across multiple stakeholder groups.

• • Documented workflows, use cases, and acceptance criteria.

• • Collaborated with technical teams to clarify functional expectations and support solution configuration.

• • Coordinated testing cycles and tracked issues through resolution.

• • Prepared user documentation and training materials.

• • Supported rollout activities and assisted stakeholders during adoption.

• • Identified operational bottlenecks and proposed process improvements.

• • Defined operational KPIs and developed dashboards enabling structured monitoring of process performance.

Key Outcomes & Impact

• • Fewer manual interventions in routine operational tasks

• • Reduced confusion during releases through structured validation cycles

• • Clearer documentation supporting consistent execution

• • Defined performance indicators supporting regular monitoring

• • Improved day-to-day process consistency

• • Conducted research and analysis to assess readiness for new service delivery models.

• • Structured an evaluation framework and documented assessment criteria and findings.

• • Prepared presentation materials and supported stakeholder discussions with senior consultants.

• • Contributed to development of a reusable assessment accelerator and documentation toolkit.