Description

Proficient in all facets of customer experience management, particularly excelling in customer centric service deployment. Experienced in spearheading diverse projects, steering the setup of digital customer service platforms. Demonstrated expertise in operational excellence methodologies, consistently optimizing processes.

Focused on cultivating customer-centric strategies to enhance satisfaction and foster long-term relationships.

Domaines d’expertise

Langues

Néerlandais
Bilingue ou natif
Français
Capacité professionnelle complète
Anglais
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Brussel (jusqu’à 50 km)

Qover
Operations Manager
juin 2018 - septembre 2023 (5 ans et 3 mois)
Brussels, Belgium
· Directed the launch of a multilingual digital customer service for insurance products, overseeing the entire process.
· Implemented operational excellence strategies to optimize costs while still enhancing customer satisfaction.
Operational Excellence Operational Excellence Customer Service Customer Journey Operations Management
Delta Lloyd Life
Life Insurance Team Leader
décembre 2016 - mai 2018 (1 an et 5 mois)
Brussels, Belgium
SFR BELUX
Chief Customer Service
février 2012 - juin 2016 (4 ans et 4 mois)