Description

Senior interim leader entrusted with raising standards and restoring control in underperforming or plateauing business units across insurance, financial services and industrial environments.

Rebuilds leadership accountability, installs disciplined performance tracking and takes decisive action where standards are not met.

Operates eﬀectively within mandate and executive sponsorship.

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Brussels (jusqu’à 50 km)

Athora
Operations Manager (Life)
BANQUE & ASSURANCES
février 2025 - décembre 2025 (10 mois)
• • Led production team within Life Retail division
• • Accountable for service delivery, partner performance and backlog governance
• • Subsequently assigned by COO to redesign the Life Retail operating model in post-acquisition context
Service delivery management Operating model design Operational performance management Crisis management
Allianz
Head of Operations (Life)
BANQUE & ASSURANCES
octobre 2021 - décembre 2023 (2 ans et 2 mois)
• • Led Belgian Life Retail operations division
• • Full line accountability for service delivery, performance governance and management structure
• • Operated under Regional COO oversight within highly regulated multinational environment
Operational performance management Leadership development Business turnaround Organisational development Business Unit management
Allianz
Head of Operations (P&C)
BANQUE & ASSURANCES
mars 2020 - octobre 2021 (1 an et 7 mois)
• • Led Belgian P&C Retail operations division
• • Accountable for operational improvement and continuity during COVID disruption
• • Strengthened backlog control and initiated performance reporting
Operational performance management Crisis management Service delivery management Leadership development Operational governance