Description

Senior Change Manager experienced in financial sector’s large scale technological transformation, data-driven innovation, customer relationship, digital channels optimization and AI implementation programs.

Trilingual EN/FR/NL, solid problem-solving skills, reliable, intellectually agile but rigorous, proven leadership and communication skills (verbal, written and visual).

Very curious about your opportunity and looking forward to know more about the challenges of your organization !

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif
Néerlandais
Bilingue ou natif
Allemand
Notions

Préférences en matière de lieu de travail

Accepte de travailler sur site

Bruxelles (jusqu’à 50 km), Anvers (jusqu’à 50 km), Gand (jusqu’à 50 km), Arrondissement de Liège (jusqu’à 50 km), Louvain (jusqu’à 50 km)

BNP PARIBAS FORTIS
Senior Change Manager (business)
BANQUE & ASSURANCES
janvier 2022 - Aujourd'hui (4 ans et 5 mois)
- Leading a full-scope "Focus Area" of the bank’s strategy, called « Optimizing our Customer Base », tackling structural customer acquisition, churn and activation challenges for both individual customers and legal entities
- Leading a transversal strategic track called « Proactive and Personalized Customer Interactions », analyzing, rationalizing and redefining the enablers of a conversational approach in the relationship with the customers
- Leading several transversal initiatives related to strategic topics. E.g. optimizing the pricing of our products with AI; shifting from an email-intensive customer relationship to an automated, authenticated and secure one
- Co-defining the methodology of the Strategy department and its collaboration with Sales and operational departments
- Performing strategic analyses on strategic gaps and opportunities in the market

Tools: Outlook, PowerPoint, Tableau, Excel, Access.
BNP PARIBAS FORTIS SA
Change Manager (data)
BANQUE & ASSURANCES
octobre 2020 - décembre 2022 (2 ans et 2 mois)
Brussels, Belgique
Business/data analyses for AI projects and transformational programs. E.g: leveraging transactional data, enhance the CRM capabilities, optimize the churn prediction and prevention.
Business analysis
Cream Consulting SA
Change Manager (marketing)
CONSEIL & AUDIT
juin 2020 - octobre 2020 (4 mois)
Bruxelles, Belgique
- Consolidating all new trends on digital marketing and web analytics in an engaging presentation at the use of the company and its clients
- Act as a business expert for other consultants and clients, sharing insights and best practices on digital marketing for big corporates
- Optimizing the marketing funnel of the company by enhancing its web analytics tools
- Analyzing web analytics data and formulating recommendations on how to extend reach and improve the quality of the leads
- Contributing to the creation of the Data Tribe

Tools: Outlook, PowerPoint, Power BI, Excel.