Description

I am a freelance Product Owner specializing in digital transformation, insurance systems, and customer communication platforms (CCM and document management). I work at the intersection of business strategy, IT architecture, and operational delivery to help organizations turn complex transformation programs into concrete, value-driven outcomes.

I support insurance companies, mutual funds, and financial institutions in modernizing their customer communication and document management ecosystems: outbound and inbound flows, digital channels (including email and Doccle), archival solutions, CRM and middleware integrations, and paperless processes.

Over the past years, I have contributed to large-scale programs such as the integration of NN Group and Delta Lloyd Life and the transition toward an Agile SAFe operating model. I have led initiatives involving multiple document generation platforms, archives, CRM integrations, and middleware technologies (TIBCO, OSB, APIs), as well as regulatory and compliance-driven changes.

How I work:

End-to-end product ownership, from vision and roadmaps to backlog management, delivery, and adoption
Close collaboration with management, architects, developers, business stakeholders, legal, compliance, and DPO
Agile and SAFe ways of working, with a strong focus on communication, transparency, and stakeholder alignment

Examples of results:

Opened new digital communication channels (Doccle and email) for customers and distribution partners
Enabled paperless operations through automated inbound mail digitization and archive digitization (“Click on Demand”)
Implemented new regulatory and legal requirements (fiscal certificates, yearly statements, broker commissions, fund switch)
Improved performance and stability of document management systems and CRM in complex environments

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Néerlandais
Notions

Préférences en matière de lieu de travail

Accepte de travailler sur site

Bruxelles (jusqu’à 50 km)

NN insurance Belgium
Product Owner – Insurance Systems & Digital Transformation
BANQUE & ASSURANCES
mars 2018 - janvier 2026 (7 ans et 10 mois)
Bruxelles, Belgique
Context
In 2018, during the integration between NN Group and Delta Lloyd Life Group, the organization initiated a transformation to Agile SAFe. I served as the first Product Owner appointed in this transformation, before the organization evolved toward a more stable Agile operating model.

Key responsibilities
Contributed to long-term strategic roadmaps with the Management Team and key stakeholders, aligning business and IT.
Translated enterprise strategy into product vision, roadmaps and OKRs, driving delivery planning through SAFe/AGILE PI Planning.
Managed and prioritized the product backlog, ensuring delivery of high-value initiatives.
Owned customer communication systems and document management platforms, covering outbound and inbound communication flows. Managed a complex document management ecosystem including
4+ document generation systems and - multiple archives (including CompuSet).
Improved inbound communication flows through mail digitization and automation, enabling paperless processes.
Coordinated integrations across CRM, workflows, front applications and middleware (TIBCO, OSB, APIs), document and communication flows.
Collaborated with Management, Business Leads, Architects, Developers, Business Analysts, Legal,
Compliance and DPO, and supervised analysis, testing and user training.
Key achievements
Opened new digital customer communication channels (Doccle and email).
Implemented a centralized document reception channel for distribution partners.
Enabled paperless operations through automated inbound mail digitization.
Digitized paper archives across multiple applications (“Click on Demand”).
Implemented new legal requirements (fiscal attestations, yearly statements, broker commissions,fund switch).
Migrated a back-office system and integration services between OSB and TIBCO.
Stabilized and improved performance of Document Management System and CRM.
Square Management Belgium
Change Manager – Solife Project
BANQUE & ASSURANCES
août 2017 - mars 2018 (7 mois)
Bruxelles, Belgique
Customer : Delta Lloyd | 08/2017 – 03/2018

Context
Contributed to the launch of a new digital front-end platform for distribution partners, including insurance brokers and banking partners, enabling them to manage insurance products through the new E-care application. This role took place before the company’s Agile transformation, within a traditional project delivery framework. I acted as the bridge between business teams and all project stakeholders, ensuring clear communication and alignment on project changes, impacts, and improvements.

Stakeholders included IT providers (business and technical teams), operations, Sales & Marketing, and external distribution partners.

Key responsibilities included:
Supported the launch of a digital front-end platform for insurance brokers and banking partners.
Defined and managed the project communication plan and stakeholder alignment.
Organized training sessions and prepared operational documentation.
Coordinated partner integration across web services, security and front-office systems.
Consultant – Square Management Belgium
Business analyst “Life insurance”
BANQUE & ASSURANCES
août 2017 - avril 2018 (8 mois)
Bruxelles, Belgique
Customer : Delta Lloyd | 08/2016 – 04/2018
Context
Worked as a Business Analyst on the Solife program, focusing on document generation and printing processes within the insurance systems. I acted as the interface between internal IT development teams and external vendor developers, ensuring alignment between business requirements and technical implementation.
Key responsibilities included:
Conducted business process analysis using BPMN and defined functional specifications.
Facilitated workshops with business stakeholders to gather and validate requirements.
Supported testing activities and monitored development of document generation solutions.
Contributed to optimization of document management processes.