Description

I help companies grow and optimize their operations by combining strong sales skills with hands-on experience in managing technical teams and service centers.

With a background as Service Center Manager and Technician Coordinator at Signpost, I have led multiple teams across different regions, ensuring performance, efficiency, and high service quality. I managed operations from A to Z, including planning, logistics, administration, and team coordination.

At the same time, I bring a strong commercial mindset. I understand customer needs, identify opportunities, and translate them into effective solutions, from client advisory to closing deals and building long-term relationships.

I have extensive experience in handling customer complaints, analyzing root causes, and implementing practical improvements. I was also responsible for recruiting and onboarding new employees, strengthening team performance and scalability.

What sets me apart is my ability to combine operational control with a results-driven, sales-oriented approach, allowing me to deliver both structure and growth.

I typically support companies with:

- Operations & service management

- Team leadership and performance optimization

- Business development & account management

- Customer advisory and solution selling

- Process improvement and complaint resolution

Driven, hands-on, and results-focused, I take ownership and deliver measurable impact.

Domaines d’expertise

Langues

Néerlandais
Bilingue ou natif
Français
Bilingue ou natif
Anglais
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Brussel (jusqu’à 50 km), Hasselt (jusqu’à 50 km)

Water Flow Systems
Accountmanager
septembre 2025 - Aujourd'hui (9 mois)
Brussels, Belgium
Working as a freelance Account Manager, responsible for developing and managing customer relationships, with a strong focus on sales and business growth.

Identifying new business opportunities, advising customers on tailored water treatment solutions, and closing deals based on commission. Managing the full sales cycle from prospecting and client meetings to negotiation and contract finalization.

Ensuring high customer satisfaction through follow-up, after-sales support, and long-term relationship management, while continuously optimizing sales performance and results.
Closing customer-relationship-management
Signpost Group
Service Center Manager Antwerpen
février 2025 - septembre 2025 (7 mois)
Antwerp, Belgium
Responsible for the end-to-end management of the service center in Antwerp, overseeing all operational, administrative, and technical activities.

Managed daily operations including administration, logistics, shipments, and ordering processes. Led and coordinated technician teams, ensuring efficient planning, performance, and compliance with service contracts and SLAs.

Actively involved in recruitment and onboarding of new employees, strengthening team capacity and performance.

Handled customer complaints and conducted on-site customer visits to ensure high satisfaction and long-term relationships. Monitored all teams, implemented company standards and values, and continuously worked on improving processes and service quality.
people management Sla & contract management Problem Solving Operations Management Recrutement & Onboarding
Signpost group
Service center Manager Kortrijk
janvier 2024 - février 2025 (1 an et 1 mois)
Kortrijk, WV, Belgium
Responsible for the end-to-end management of the service center in Kortrijk, overseeing all operational, administrative, and technical activities.

Managed daily operations including administration, logistics, shipments, and ordering processes. Led and coordinated technician teams, ensuring efficient planning, performance, and compliance with service contracts and SLAs.

Actively involved in recruitment and onboarding of new employees, strengthening team capacity and performance.

Handled customer complaints and conducted on-site customer visits to ensure high satisfaction and long-term relationships. Monitored all teams, implemented company standards and values, and continuously worked on improving processes and service quality.