Description

A versatile Project Manager with a strong background in Customer Success & Service Delivery. I bring a strategic and analytical approach to understanding and achieving customer objectives. My experience has honed my ability to align project goals with client needs, ensuring both successful delivery and high customer satisfaction. A goal-oriented team player with excellent organizational and communication skills, I thrive in dynamic, fast moving environments and am dedicated to delivering exceptional results.

Domaines d’expertise

Langues

Suédois
Bilingue ou natif
Anglais
Bilingue ou natif
Français
Bilingue ou natif
Néerlandais
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Brussel (jusqu’à 50 km)

NTT DATA, Inc.
Client Success Manager
décembre 2022 - mars 2024 (1 an et 3 mois)
Brussels, Belgique
Drove programs for Enterprise clients with a focus on software adoption, use-case activation, license optimization.
Ensuring exceptional service delivery and contract renewal rates.
Intouch Solutions NV
Project Manager
décembre 2021 - décembre 2022 (1 an)
Sint-Truiden, Belgique
Led projects from inception, through project scope definition and overseeing the migration journey and implementation.
Coordinating internal teams and customer stakeholders to ensure successful delivery on time and within budget.
Acting as PMO and JIRA Administrator internally.
THEO Technologies NV
Customer Success Manager
juin 2017 - décembre 2021 (4 ans et 6 mois)
Leuven, VB, Belgium
Responsible for a portfolio valued at approximately €2M ARR, spanning Telecom, Broadcasting, OTT, and Media sectors.
Managed clients end-to-end, overseeing continuous integration projects and ensuring seamless service delivery.