Stefan Van Rompaey

• o On the innovation-side: project management for the launch and go-to-market of a new value adding service, in close partnership with a third-party service provider, IT, Marketing and sales. Development of the business plan & the partnership agreement, development & implementation of the go-to-market strategy, making it happen. Optimisation of the offering, launch of new products, co-developing and implementing marketing campaigns. Migration of a customer portfolio to a 3rd party service provider, negotiation of the agreement, designing the transfer process of customer data and money streams, assuring a soft landing of customers at the partner & partnership management.

• o On the customer experience side: development and implementation of customer retention campaigns, including take-back & renewal campaigns, early churn prevention programs (onboarding process), … Coaching an external call centre, optimising the campaign processes and outcome, preparing for the transfer to sales and customer care of the mature campaigns, ...

• o Various ad-hoc projects with direct impact on large customer groups.