Antoine C.

Key results:

• ● Alert engagement: Seen rate 70.5% → 83.6% / Same-hour response rate 42.4% → 54.4%

• ● CSAT 4.37 (+9.5%) by redesigning core user flows and onboarding

• ● Delivery cycle cut from 8–9 weeks → 3 weeks through process restructuring Key initiatives: Alert feed revamp, onboarding redesign, multi-persona B2B rollout (reseller, store manager, security analyst), invitation flow optimization.

Main scope :

- Led Rental Experience squad of 7 people Dev, Q&A, Design.

- Defined squad roadmap through a discovery and delivery method based on OKR.

- Supervised the app revamp on Android and iOS (up to 80% of the screens).

- Implemented ChatGPT AI feature within the app, enhancing user interaction and functionality regarding the help center.

- Conducted data analysis using Business Intelligence tools like Looker and Amplitude, spending over 200 hours on data assessment and interpretation.

Main achievements :

- Successfully reduced conversations per booking by 35%, optimizing communication efficiency.

- Enhanced the car collection NPS by 118%, with substantial improvement in customer loyalty & experience.

- Managed to decrease SMS usage to zero while simultaneously boosting the overall NPS by 22%.

- Increased ancillary revenue post-booking by 15%, contributing to a boost in overall sales performance.

Main scope:

- Led design workshop, collaborating with designers, to define an intuitive product

- Managed a team of 5 developers using Agile methodologies.

- Participated in and supported 6 commercial propositions through tender processes.

- Successfully recruited and onboarded 3 new members for the Talent Company. Main Customers : Citadel (Thales) / Health tech / French luxury brand / Engie