Audrey Lenormand

Leads a team managing 100+ luxury and distributor accounts, driving revenue growth through strategic stock, pricing, and account optimization. Acts as key liaison across teams, reporting to the COO and partnering with the Founder/CEO. Secured top-selling luxury accounts and improved tools and processes to boost efficiency and growth.

• • Led a team overseeing 100+ partner accounts, enhancing operational efficiency and client satisfaction through strategic management within 12 months.

• • Delivered over +60% revenue growth in 12 months by optimising client stock and pricing strategies and driving strategic account growth.

• • Drove six-figure growth for a designer brand by implementing a tailored strategy leveraging relationship-building, data insights, and targeted marketing.

• • Led internal strategy initiatives to improve processes, refine pricing, and enhance account management tools, boosting efficiency and overall revenue performance.

• • Collaborated cross-functionally with Product, Tech, Operations and marketing to ensure smooth onboarding, API integration, and continuous optimisation of partners' performance.

• • Identified and onboarded key ecosystem players — OTAs, wholesalers, marketplaces and distribution partners — through consultative outreach and data-driven targeting.

• • Managed key European accounts, boosting supply and regional sales by 35% in 6 months through tailored, data-driven strategies across the UK, DACH, Benelux, and Northern EU.

• • Provided consultative support and market insights to sellers, enhancing loyalty, retention, and performance across multiple markets.

• • Collaborated with cross-functional teams to adapt to market trends, optimise processes, and deliver solutions for strategic accounts.

• • Increased profits 79% in 12 months through strategic account planning and business development initiatives.

• • Acted as the primary client liaison, ensuring high satisfaction through proactive communication, on-site visits, and rapid issue resolution.

• • Worked with cross-functional teams and agencies on merchandising, supply chain, and marketing projects, delivering on budget and driving commercial growth.