Description

Nous aidons les dirigeants (CEO, COO, Head of Operations) à structurer, optimiser et automatiser leurs opérations clés (Sales, RevOps, Finance, Customer Ops) afin de soutenir la croissance sans créer de complexité ni de dépendance. Nous transformons les outils existants en systèmes clairs, documentés et pilotables, avec une exécution rapide et un fort transfert de compétences vers les équipes.

Ce qui nous différencie :

Intervention senior, hands-on, sans PowerPoint inutile
Optimisation de l’existant (CRM, ERP, outils) avant toute complexité
Systèmes documentés et maîtrisés en interne
Impact visible en quelques semaines

Projets et livrables courants :

Structuration et scaling des opérations (Ops / RevOps / Finance Ops)
Automatisation CRM / ERP et intégration d’outils (Salesforce, Hubspot )
Order-to-Cash, facturation, dunning, cash collection (PennyLane, Mooncard, Zuora, Chargebee)
KPI, dashboards et reporting exécutif
Documentation des processus et formation des équipes

We help leaders (CEOs, COOs, Heads of Operations) structure, optimize, and automate their core operations (Sales, RevOps, Finance, Customer Ops) to support growth without adding complexity or dependency. We turn existing tools into clear, documented, and scalable systems, with fast execution and strong knowledge transfer to internal teams.

What sets us apart:

Senior, hands- on execution, no slideware
Optimization of existing tools before adding complexity
Systems designed to be owned and managed internally
Tangible impact within weeks

Typical projects & deliverables:

Operations, RevOps, and Finance Ops structuring and scaling
CRM / ERP automation and tool integrations (Salesforce, Hubspot)
Order-to-Cash, billing, dunning, and cash collection
Executive KPIs, dashboards, and reporting
Process documentation and team enablement

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Bilingue ou natif
Espagnol
Bilingue ou natif
Italien
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

Axenta Consulting
Co-Founder
HIGH TECH
janvier 2026 - Aujourd'hui (5 mois)
Paris, France
J’accompagne les entreprises en forte croissance à structurer et fiabiliser leurs opérations lorsque les processus et les outils commencent à freiner la performance.

J’interviens à la croisée de la stratégie et de l’exécution : organisation, standardisation des processus et optimisation de la stack d’outils existante (CRM, finance, ops, automatisations, IA).

Mon objectif est de transformer des opérations complexes ou fragmentées en systèmes clairs, documentés et scalables, que les équipes maîtrisent en toute autonomie, afin de soutenir une croissance durable et efficace à l’échelle de l’organisation.
Optimisation des processus Zuora Netsuite Salesforce Sales Cloud
Meero
Operations Manager
EDITION DE LOGICIELS
janvier 2019 - janvier 2022 (3 ans)
Paris, France
Led end to end operational transformation under tight time and budget constraints, improving service quality, cost efficiency, and scalability. Reduced response time SLA by 70% (10 → 3 minutes) through workflow redesign, automation, and the deployment of Intercom and Aircall.

Stabilized and scaled a customer service organization of 80+ agents, including the successful migration of operations to Bangalore, ensuring continuous multi language, multi time zone coverage under strict SLAs. Built a Zapier powered automation notification system saving 10 hours per day, implemented a centralized knowledge base to improve first-contact resolution, and delivered executive-level KPIs enabling real time, data driven decision making.
Intercom Automatisation Zapier Gestion de projet KPI Dashboards Optimisation service client
PRAXEDO
Head of Operations
AGENCE & SSII
février 2022 - janvier 2026 (3 ans et 11 mois)
Paris, France
Led cross-functional operations to design, scale, and optimize core processes across Marketing, Sales, Finance, and Strategy, aligning tools, workflows, and execution with company wide objectives. Anticipated growth-driven operational needs and built clear roadmaps prioritizing high impact initiatives, systems, and KPIs.

Owned end to end delivery of strategic and technical initiatives, from scoping to adoption, enabling teams through structured methodologies, training, and hands-on leadership. Drove finance and revenue operations transformation, including end to end NetSuite ERP implementation and the rollout of a company wide pricing strategy in close partnership with C-level executives.

Improved cash flow and revenue control by implementing an automated dunning process, optimizing subscription and billing workflows through Salesforce–Zuora integration, localized payment gateways, and streamlined monthly close operations. Delivered continuous performance gains through automation, system integrations, and regular operational audits.

Tool stack: Salesforce, HubSpot, Zendesk, Zuora, NetSuite, Intercom, Aircall, Jira, Confluence, Salesloft, and more.
Salesforce Sales Cloud Zuora Automatisation Zapier Automatisation n8n Optimisation des processus