Chatry Van Hove

IRIS ICT was acquired by WESTPOLE Benelux and so we moved to a new organization. Recruitment Management activities Qualifying projects, identifying applicants (using different job websites, incoming applications, social media, job fairs, partner network), performing the selection interview and technical screening, defining, and presenting the salary package according to the budget and sending the proposal to the candidate, explaining the standard contract conditions, negotiating at all levels when necessary Matching the open requests with the available candidates Hunting for new projects or new customer logo's Defining the strategic recruitment outlines for the coming year and initiating remediate actions when necessary Defining the marketing budget together with HR Establishing new partnerships with new potential suppliers and defining the contractual agreements Act as an internal specialist and continuously following the most recent developments and trends within my own specific domain Taking initiatives to finetune internal processes and procedures, facilitate the communication (cross-unit wise), to improve the employer branding as well as the wellbeing of the employees Coaching activities Participating in the follow-up of the hired employees (on-boarding interview, annual evaluation of IT Consultants, etc.) Participating, in collaboration with the other team members and Delivery Director, in different HR projects. Currently coaching 15 young consultants on a regular basis and simultaneously at the customer on site Coaching less intensively the other members of the staffing and sourcing department related to various topics ( 60 consultants in total) Coaching our sales department to stimulate the development of their Staffing and Sourcing Business

I am co-managing the consulting services department that consists of 60 consultants. These consultants are dealing with various projects at various customers on a day to day basis. My responsibilities are: Sourcing, Staffing, Coaching and Business Development within the Professional Solutions Unit. I'm dealing with full lifecycle recruitment activities such as making decisions related to qualified opportunities (strategic and non-strategic purposes) , sourcing, planning interviews, contract proposals/negotiations, contract signatures, and follow-up of the consultants and their projects as well as their professional goals/ambitions. I am coaching the consultants related to various aspects of their professional life. My job is to enable the achievement of HR and Business goals, objectives and measures. My main focuses are attracting, recruiting, inducting and developing the right talents to help the IRIS business grow

The Help Desk Manager shall lead a team of broad-based technical support to end-users of networks, systems, and related services. The Help Desk Manager shall provide support to a customer base of over 2,500 users in a high profile environment. Worked with a desktop team to provide input on needed updates to the software and hardware image of the company's end user computing systems. Performed as a liaison between end users and desktop computer support staffs, ensured that proper staff supervision is taking place consistent with the mission and cornerstones of the company. Provided guidance and mentoring to supervisors who report directly to this position . Identified key support metrics and regularly reviews data with team and IT leadership to determine process updates and improvements. Identified internal and external support trends and takes steps to proactively prevent and/or solve problems. Oversees the delivery of technical support, supervision of help desk supervisor staff, and ensures that end users receive prompt, courteous and knowledgeable assistance.

- Develops and ensures execution of appropriate call handling and problem resolution procedures by help desk support staff.

- Responsible for managing all procedures related to collecting, prioritizing and resolving end user requests including ongoing process review and improvement. Chatry is a terrific communicator , excellent insight of systems and processes. Significant enterprise level experience analyzing a wide variety of systems and technologies combined with bug tracking. Firm IT Infrastructure Library (ITIL) knowledge. Understands Finance and HR domain.