You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
Malt Strategy
Ciprian VargaCV

Ciprian Varga

Support Desk Analyst

Sur demande
Bucharest, RO
8-15 ans
Data analysis
Training
Quality Control
IT support
administrative support

Délai de réponse moyen : 1h

À propos de Ciprian

Experienced IT Support Specialist with over 10 years of expertise in service desk operations, incident management, and user support across international environments, including the European Commission and Amazon Web Services. Proven track record in L1/L2 support, process improvement, and training delivery, with strong skills in troubleshooting, knowledge management, and service quality optimization. ITIL and CompTIA A+ certified, with a solid background in IT systems, customer support, and business informatics.

  • Roumain

    Bilingue ou natif

  • Anglais

    Capacité professionnelle complète

  • Italien

    Capacité professionnelle complète

Accepte de travailler sur site
Bucharest (jusqu’à 50 km)

Expériences

  • European Commission
    Support Desk Agent
    SECTEUR PUBLIC & COLLECTIVITÉS
    juin 2023 - Aujourd'hui (3 ans)
    Brussels, Belgium
    • • Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution
    • • 1 line support analysis of application incidents
    st
    • • User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail
    • • Mastering of information sites and maintenance of the unit's knowledge base
    • • Follow-up of service quality in the context of incidents
    • • Management and follow-up of user requests
    • • Guidance regarding the use of information systems
    • • Management of incidents related to information systems; organisation of the reporting
    • • Conception and organisation of user documentation for information systems
    • • Participation in user, service and project meetings
    • • Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues
    Incident Tracking, Monitoring & Resolution First-Line Application Support (L1 Analysis) User Guidance & IT Systems Support Knowledge Base & Documentation Management Service Quality Monitoring & Reporting
  • Amazon Web Services
    L2 IT Support Analyst (VOTS)
    E-COMMERCE
    février 2020 - juin 2023 (3 ans et 4 mois)
    Bucharest, Romania
    • • Provide support for the Amazon employees that are working from home
    • • Help with consultancy for the resolution of complex issues addressed by L1&L2 agents for Global Applications
    • • Provide IT support for Amazon employees via chat and phone for specific Amazon tools and assets
    • • Provide telephony back-up in order to ensure that SLA targets are met based on business requirements & workload (peaks)
    • • Provide trainings for the new employees
    • • Provide support for specific Amazon technologies
    • • Monitor communication tools
    • • Improve and develop new SOP
    • • Maintain a clear overview of the task handled and document clearly and efficiently the resolution provided
    Remote IT Support & End-User Assistance Advanced Troubleshooting & Technical Consultancy SLA Management & Telephony Support Training Delivery & Onboarding Support Process Improvement & SOP Development
  • ADP Romania
    Payroll Implementation Set-up Consultant ADP
    septembre 2018 - juillet 2019 (10 mois)
    Bucharest, Romania
    • • Sets up the software system by configuring parameters, pay codes,calculation formulas
    • • Configures payslips and statutory forms/reports
    • • Loads sample client data in the system
    • • Runs scripts and data base interrogations
    • • Compares data base interrogations with client data, providing reports on differences and mismatches
    • • XML file manipulation
    • • Ensures functional system parameterization for custom requirements
    • • Develops custom software specifications for developer
    • • Send analysis of software bugs and/or desired software enhancements to R&D departments for system upgrades
    • • Performs testing to check system compliance to legislation and client requirements before UAT (User acceptance testing)
    • • Keep the project team informed regarding key deliverable, milestones, status and risks of each implementation
    • • Constantly and actively contribute to the process standardization and improvement
    • • Designs and delivers accurate solution configuration document (that may take different names, depending on respective work stream) that follows standard procedures and allows for interactive modelling and testing, building client confidence.
Consulter toutes les expériences de Ciprian

Recommandations

Soyez le premier à recommander Ciprian

Contribuez à la réussite de ce freelance en partageant votre expérience de collaboration avec lui.

Ces profils de freelance correspondent également à vos critères

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

S’inscrire pour les voir

Formations

  • Foundation Certificate in IT Service Management AXELOS
    ITIL
    2018
    Foundation Certificate in IT Service Management AXELOS
  • CompTIA A+ Computer Arhitecture and Operating System Windows, Android, iOS
    2024
    CompTIA A+ Computer Arhitecture and Operating System Windows, Android, iOS
Consultez la formation qu'a suivie Ciprian

Compétences

Service Desk Operations & SLA Management
Incident & Problem Management

Catégories