Cláudio Costa

Transitioning the organization toward a high-maturity Target Operating Model (TOM) and governing core business process architectures. Strategic Governance: Lead the design and implementation of the European Process Architecture, ensuring alignment between business capabilities and the IT landscape . Decision Support: Serve as the strategic interface for the Change Control Board (CCB), providing data-driven impact assessments on process integrity and SOX compliance . Maturity Leadership: Own the roadmap for organizational maturity development, leading efforts to standardize business practices and reporting structures .

Established the foundational "Accuracy & Quality Discipline" for project controls and reporting systems. System Implementation: Spearheaded the functional setup of Clarity PPM and Microsoft Fabric, creating the first unified reporting stream for the ERP (D365 F&O) implementation. Compliance & Controls: Designed and executed SOX-compliant project control processes, ensuring alignment between project execution and financial data. Capability Building: Developed standardized project documentation and delivered comprehensive training to Project Managers on new methodologies and tools.

Operational ROI: Engineered a cross-functional process improvement initiative for a £500k project resulting in a £3M annual return through optimized financial and quality management workflows.

Contractual Governance: Managed a £2M supplier agreement portfolio, establishing new negotiation standards to mitigate risk and maximize project value.

System Integration: Spearheaded the integration of IT and business team workflows, reducing operational friction across four concurrent global projects.