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Donovan MahéDM

Donovan Mahé

Customer Success Manager |CSM| Growth&Retention 🚀

420 €/jour
3 projets
Paris, FR
8-15 ans

Délai de réponse moyen : 1h

Ă€ propos de Donovan

🎯 CSM (Customer Success Manager) / Partnerships / Project Management – 10 ans d’expérience

J’accompagne startups, SAAS et PME dans la mise en place et l’optimisation de leur stratégie Customer Success : onboarding, rétention, fidélisation, expansion et satisfaction client.

Entrepreneur moi-même (fondateur de devenir-formateur-independant.fr et borasurfar.com), j’apporte une vision business concrète et orientée résultats, en alliant relation client et croissance produit.

🚀 +30 projets menés : SaaS, e-commerce, marketplaces, plateformes de réservation, génération de leads…

🎯 Compétences clés :
• Customer Success Management (onboarding, suivi client -QBR- churn reduction, upsell)
• Account Management & Partnerships
• Project & Product Management
• Growth marketing, SEO & automatisation


💡 Double casquette : stratégie Customer Success + exécution opérationnelle pour booster la satisfaction client et l’ARR/MRR.

📍 Basé à Lisbonne – 100% remote – Collaboration simple et efficace.
  • Français

    Bilingue ou natif

  • Anglais

    Capacité professionnelle complète

  • Portugais

    Capacité professionnelle complète

Accepte de travailler sur site
Paris (jusqu’à 50 km)

Expériences

  • Devenir-formateur-independant.fr
    Co-founder
    EDUCATION & E-LEARNING
    janvier 2025 - Aujourd'hui (1 an et 5 mois)
    • Built a platform empowering new trainers in France — fully bootstrapped
    • 90% product automation: : self-service onboarding, document generation & learning hub
    • +300 sign-ups in 5 months | 5 strategic partnerships secured

    Keywords:
    Project Manager | Entrepreneurship | Product Management | Growth | Customer Success Manager
    Entrepreneurship Product management Project Management Customer Success Manager
  • Lovys
    Partnerships Manager
    BANQUE & ASSURANCES
    mai 2022 - septembre 2023 (1 an et 4 mois)
    Lisbonne, Portugal
    • Optimizing, nurturing and growth of key partnerships
    • Managing Lovys' performance on comparison websites
    • Taking care of affiliate marketing channel

    Keywords:
    Project Manager | Partnerships | Affiliation | Growth | Comparison websites | Customer Success Manager
    Gestion partenariat Project Management Stratégie de croissance Customer Success Manager Affiliation
  • Kwanko
    International Account Manager
    AGENCE & SSII
    janvier 2018 - septembre 2021 (3 ans et 8 mois)
    Lisbonne, Portugal
    • + 200 digital campaigns managed in 3 years
    • Worldwide experience: campaigns in more than 20 different countries
    • Best seller of the company for Kwanko Studio in 2020

    Keywords:
    Account Manager | Affiliation | Sales development | Digital marketing | Customer Success Manager
    Digital Marketing Sales Affiliation Customer Success Manager

Avis

5,0

sur 1 évaluation

J

Jason

BrightAdvice.com

Avis laissé le 27/08/2025

Donovan is the best developer I’ve worked with in over 20 years of web design and development. Over the years I’ve hired developers from India, Romania, Russia, and the United States, and I’ve almost always ended up disappointed. Donovan changed that. His communication skills are excellent. He listens carefully, takes the time to understand your ideas, and then adds his own insights and recommendations that make the project stronger. He has a clear vision for data architecture, strong problem-solving skills, and the ability to explain complex concepts in a way that’s easy to understand. I especially appreciate the way he uses video recordings to show the work he’s completed and to respond to questions and feedback. These videos are extremely helpful when dealing with complex features and detailed tasks. Even though English isn’t his first language, Donovan communicates very clearly. Both his video updates and written messages on WhatsApp and in project management tools are easy to follow, well-organized, and professional. Breaking projects into tasks and checklists shows his attention to detail and makes the entire process run smoothly.

Recommandations

TR
Maxime CarneiroMC
Maxime Pélerin - QualiopiMP
Thomas Remilly et 2 autres personnes recommandent Donovan

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Formations

  • Master Marketing Direct & Digital
    IAE Lille
    2017
    Master Marketing Direct & Digital
  • DUT Techniques de Commercialisation
    IUT St-Brieuc
    2013
    DUT Techniques de Commercialisation

Compétences

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