À propos de Elena
Anglais
Bilingue ou natif
Français
Capacité professionnelle limitée
Néerlandais
Notions
Grec
Bilingue ou natif
Expériences
- Crowne Plaza Hotels & Resorts,Internal Auditor | Process Improvement & Operational Excellencejuin 2025 - Aujourd'hui (1 an et 1 mois)Zaventem, BelgiumBrought into the organization to assess operational performance, strengthen governance, and identify improvement opportunities across business functions.
- Johnson & Johnson,Project Manager - Business Transformation & ChangeAGENCE & SSIInovembre 2022 - février 2024 (1 an et 3 mois)Zaventem, Belgium• • Led EMEA ServiceNow ITSM transformation, reducing ticket processing times by 40%• • Redesigned KPIs and SLAs to improve operational visibility and response performance by 25%• • Standardized onboarding processes and playbooks, increasing operational efficiency by 35%• • Coordinated multiple stakeholders across countries and functions to ensure alignment and successful adoption• • Acted as a bridge between business, operational, and technical teams during transformation delivery
- FUJIFILM Belgium NV,Supply Chain & Operations Managerjuin 2021 - octobre 2022 (1 an et 4 mois)Zaventem, BelgiumLed operational transformation initiatives with a strong focus on ERP migration, process improvement, and supply chain optimization.
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Formations
- Aristotle University