À propos de Els
Néerlandais
Bilingue ou natif
Anglais
Capacité professionnelle complète
Français
Capacité professionnelle complète
Expériences
- Worldline NV,Transition Manager for Customer Operationsmars 2021 - Aujourd'hui (5 ans et 3 mois)Diegem, 1831 Machelen, BelgiumFreelance - Transition Manager for Customer Operations . Part of a strategic program expanding Worldline's business in Australia.✓ Designed Target Operating Models for Customer Service (onboarding, logistics, contact center, disputes) ✓ Led gap analysis (processes, systems, people); developed and implemented mitigation plans. ✓ Ensured full operational readiness and successful migration of customer portfolio to the new platform ✓ Partnered with IT and commercial functions to align transformation programs with strategic business objectives.
- Johnson & Johnson NV,Freelance- Customer Transformation Project Manageravril 2017 - décembre 2020 (3 ans et 8 mois)Diegem, 1831 Machelen, Belgium✓ Directed customer service transformation across multiple EU markets as part of the Customer 20/20 program. ✓ Implemented new technologies (CRM, Contact Center, DMS) and drove standardization of operations. ✓ Defined governance structures and KPIs, improving service consistency and transparency.
- GOODYEAR DUNLOP NV,Supply Chain Directorjanvier 2008 - mars 2017 (9 ans et 2 mois)Diegem, 1831 Machelen, Belgium✓ Reported to EMEA VP; led 140 FTE across Western Europe markets. ✓ Designed and rolled out cluster-wide S&OP process✓ Delivered synergies and best practice sharing across multiple markets.
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Formations
- BachelorUFSAL1988Bachelor
- MasterKUL1992Master