Eyup Mertol

Technical team management

- Team of 7 people

- Organize bi-weekly team meetings

- Coach team members with troubleshooting technical issues

Responsible for ticket handling

- Incident, request, problem and change management

- Follow-up with internal departments and 3rd parties on blocking issues

- Structurally cleanup back log

Member of the Change Advisory Board (CAB)

Responsible for hardware- and software lifecycle management

- Responsible for stock management (several new processes initiated)

- Initiate order process

Implement a CMDB (Jira)

- Setup, configuration and management

Manage & optimize the staging process

- Error detection & follow up

- Continuous service improvement via the 3rd party service provider

Manage several rollout projects

- Deployment, rollouts, configurations, planning

Design and implement an automated meeting request tool

• Verify and rectify invoice errors if needed

◦ Take ownership in translating business services in written procedures

• Deploy O365

• Migrate Windows 7 to Win10

◦ Interview and onsite training + procedure usage for future team members

◦ Capture and deploy images from and to workstations and laptops (PDQ Deploy)

◦ Desk and remote support of 1 st, 2nd and 3rd line IT-problems for users on site, shops in Belgium, France and Luxembourg (cashier system and network) and logistics (Bomgar as remote software)

◦ Intervention on site in shops (ticket depending problem solving + creating photo database per shop of IT installations)

• Manage IT stock (Odoo)

• Manage mobile telephone subscriptions to Orange and Proximus

◦ Create users/computers and Rights management with Active Directory

• G Suite Basic deployment: overall for mail, storage and MDM (mobile devices management)

• Manage fixed phones in HQ (Escaux)

• Manage Ricoh badging system (Papercut)

• Monitor (PRTG, Zabbix)

◦ Solve all kind of problems through partners as Stackr (Easycomptage), KPN, Orange, Proximus, Worldline, Storever (Musicmatic), Cylande

Windows XP, 7, 8 and 10, HP and Ricoh printers, workstations, laptops, smartphones (Android and iPhone), tablets (Android and iPad), cashier systems (Retail Active, 4POS), money drawer, ticketing printer (Epson), Bancontact (Ingenico France, Atos Worldline, CCV), client counter system (Easycomptage, Shoppertrak), music streaming (Storever), scanners (Gryphon, Opticon), external client display (Epson), Papercut, monitoring (PRTG, Zabbix)

• Migration of Windows 10

• Analyse software licenses

• Stage computers

• Test computer equipment and peripherals so as to verify their proper functioning

• Logistic preparation and initial software installation of computer equipment