Florian Jamar

I help B2B SaaS and ERP-driven companies structure their Customer Success, accelerate platform adoption and reduce churn, from onboarding to long-term management of top-tier international accounts.

I currently manage 110+ international clients for a SaaS platform across Europe and the UK. Accounts include Premier League football clubs, championship golf resorts and elite sports venues in Belgium, France, Spain, Ireland and the UK. I run them end-to-end in three languages.

Before CS, I spent 7 years in commercial and operational management at a European B2B distributor, leading Odoo deployments. I am Odoo 19 Functional certified and can scope, configure and roll out Sales, CRM, Inventory, Purchase, Accounting, MRP, Project, HR, POS and Studio. A business, operational and ERP angle most CS profiles don't have.

——— What I bring ———

Structured, scalable onboarding from day one

Platform adoption: training, documentation, usage tracking

Portfolio management: QBRs, retention, upsell identification

CS process design: playbooks, tooling, reporting

Odoo functional expertise: ERP scoping, configuration, training

Fully operational in English, French and Dutch

——— Who I work with ———

Early-stage startups building CS from scratch, and scale-ups professionalising client operations and ERP backbone. Long-term retainers or focused projects.