Joren Laenens

Bij Dynamind verbinden we business en IT om digitale transformatie te versnellen — met Microsoft Dynamics 365 en de Power Platform als fundament.

We begeleiden organisaties bij de implementatie en optimalisatie van CRM-oplossingen: van Dynamics 365 Sales en Customer Insights tot Customer Service en Field Service. Onze aanpak is business-first: we starten altijd vanuit uw processen en doelstellingen, niet vanuit technologie.

Wat ons onderscheidt:

onze CRM Fast Track, snelle implementatie in enkele weken via ons eigen CRM-accelerator, inclusief fit-gap analyse.

Sectoroverschrijdende expertise: u profiteert van wat we al bij tientallen organisaties hebben opgebouwd.

Langetermijnpartnerschap: voor, tijdens én na het project

Specifieke focus op Microsoft-ecosysteem: Dynamics 365, Power Apps, Power Automate, Power BI en AI/Copilot-agenten.

Of u nu start met CRM, een bestaand systeem moderniseert of processen wilt automatiseren met AI. wij zorgen voor een vlotte implementatie met meetbare businessresultaten.

📍 België | 🌐

- Dynamics 365 CE (Sales, Customer Service, Field Service, Marketing)

- Power Platform (Power Apps, Power Automate, copilot studio, Dataverse)

- Power BI dashboards and analytics for actionable insights

- AI-driven automation and Copilot integration

- Solution architecture, implementation, and optimisation

- End-to-end project delivery, from requirements to go-live

o     A field service project with automated planning for Flanders leading transport company. This project involved designing and implementing a smart system that optimizes the scheduling and routing of the company's fleet service providers, taking into account various factors such as traffic, weather, customer preferences, and operational costs. The system also provides real-time updates and alerts to the drivers and managers, ensuring a smooth and efficient service delivery. The project has resulted in significant improvements in the company's performance, satisfaction, and environmental impact.

MS D365 Field Service, MS D365 Resource scheduling optimalisation, Azure.

o     A field service and sales project with business centrale integration for a leading medical equipment distributor. This project involved designing and implementing a custom solution that integrates their field service and sales operations with their business centrale platform, enabling them to streamline their workflows, improve their customer service, and increase their revenue.

MS D365 Field Service, MS D365 Sales, MS D365 business central integration, Power BI embedded dashboard, power automate

o     A customer service project that integrates omnichannels: web, social media, SMS and telephone with chatbot solutions for health insurance fund. To improve customer satisfaction, reduce operational costs and increase efficiency.

MS D365 Customer Service, MS D365 omnichannel, Power Virtual Agent, power automate.

o     Two sales and marketing projects for Belgian non-profit organizations. These projects involved designing and implementing full workflow automation solutions to streamline their operations and increase their efficiency.

MS D365 Sales, MS D365 Marketing, power automate.

o     A custom power apps portal for the B2B sales of cosmetics specialist. The portal allows them to manage orders and invoices with ease and efficiency.

MS D365 Sales, Power apps pages, power automate.