Ă€ propos de Julia
Trilingual Customer Success Manager | Onboarding & Retention Specialist | Projects with Impact
đź’¬
I'm available to support your clients wherever they are in the world.
My ideal missions: purpose-driven companies (ecology, social economy, green innovation...) looking for human and professional support to turn their users into brand ambassadors.
đź“ť Professional Summary
Customer Success Manager with 5 years of experience, I combine customer performance with a strong sense of commitment. Trilingual (French, Spanish, English), I support SaaS companies, startups, and impact-driven businesses around the world to improve adoption, loyalty, and user satisfaction.
🎯 My goal
To help meaningful projects grow through human, structured, and long-term customer support.
🌸 What I offer
- Remote user onboarding & training
- Customer satisfaction monitoring (NPS, feedback loops)
- Multilingual documentation, guides, and tutorials
- Structuring CSM processes (CRM, automation, playbooks)
- I prioritize missions related to ecology, circular economy, or responsible innovation
⚡ Key Skills
- User onboarding & training
- Customer relationship & retention
- CRM (HubSpot, Salesforce, Intercom, etc.)
- B2B customer portfolio management
- Multilingual: French, Spanish, English
- Customer Success methods / Success Plans
- NPS, customer feedback, churn reduction
- Product & tech culture
đź’° Daily rate
€450–€500/day for remote B2B missions.
Flexible rates for long-term or high-impact ethical projects
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Espagnol
Bilingue ou natif
Accepte de travailler sur site
Paris (jusqu’à 50 km), Lyon (jusqu’à 50 km), Bordeaux (jusqu’à 50 km)
Expériences
- Hop PlaceCustomer Success ManagerAGENCE & SSIIjuillet 2025 - janvier 2026 (6 mois)Paris, France-Onboarding & mise en place des solutions : Création et paramétrage des instances clients-Accompagnement & support client-Gestion de la relation client : suivi régulier, anticipation des besoins-Upsell & Account Management-Amélioration continue (produit et satisfaction client)
- Dispatcher-proIT Project Manager - Customer Success ManagerEDITION DE LOGICIELSjanvier 2021 - janvier 2024 (3 ans)Paris, FranceLed operational tool deployment; acted as primary client point of contact• Conducted needs analysis, tool configuration, user training, and post-deployment support Supported both major accounts and SMBs, ensuring adoption and client retention• Provided Level 2 technical support and worked closely with dev teams• Identified customer feedback to guide product improvements• Tracked customer satisfaction and deployment KPIs• Managed technical interface projects (API/Web Services
- Bob! DeskCustomer Success Managerjanvier 2017 - janvier 2021 (4 ans)Paris, FranceEnsured customer satisfaction and retention through proactive relationship building• Managed CRM using Pipedrive and GetQuanty• Oversaw dashboards, KPIs, and performance analysis• Provided Level 1 & 2 support, led product training sessions• Communicated new product features and managed feedback surveys•• Built long-term trust-based relationships and monitored satisfaction alertGestion CRM avec Pipedrive et GetQuanty
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Formations
- MSc in Marketing Management and CommunicationToulouse Business School (ESC Toulouse)2015MSc in Marketing Management and Communication