Karim Saadoune

• Managed a diverse department of 13 team members across multiple offices and nationalities, including 3 Team Leads and 10 Advisors, focused on delivering exceptional service to companies and organizations (6000-7000 per year) seeking top marketing, digital, and IT partners.

• Led a team capturing €4M/year, while enhancing the customer journey and improving client satisfaction.

• Collaborated with the Product team to refine the client journey, defining Ideal Customer Profiles (ICP) and crafting tailored experiences that boosted NPS and retention.

• Introduced innovative capacity models and process improvements, integrating AI to optimize team efficiency and performance.

• Elevated leadership capabilities as a coach of coaches, fostering growth among Team Leads and empowering Advisors to excel

• Led business development in the MENA region, achieving €800K ACV.

• Successfully expanded into new international markets, increasing the number of countries with paying customers from 5 to 45 across Europe, the Middle East, Asia, Africa and Latin America.

• Strategically analyzed global opportunities, monetized organic activities, and implemented initiatives to accelerate company growth.

• Scaling the MENA market and team

• managing and coaching a team of 3 Account Executives and 2 Account Managers

• responsible for the P&L

• setting and achieving sales targets

• monitoring and coaching the team

• recruit new team members & opening a new office in Tunisia (7 employees)