Liliana Hervio

Customer service specialist for the French and Portuguese markets, as well as for Key Accounts, my main duties and responsibilities are inputting and processing orders; following up on back orders and stock allocation; requesting returns, replacements, and credit notes to the corresponding departments; answering phone calls and emails in a timely manner; tracking the shipments of the orders when requested, and solving issues related with transportation companies. Also, working in close relation with the area sales managers and other departments.

End to end Order processing / Order management Processing Returns Customer Invoicing Advocate of creating a memorable customer experience

Ofrezco mis servicios de consultoría y asesoramiento en Marketing Online en las siguientes áreas: Posicionamiento SEO, SEM y SMM; contenidos web, redes sociales, desarrollo plan de marketing online, proyectos web & ecommerce, analítica web, e-mail marketing,... Acepto proyectos tanto de formación-asesoramiento como de desarrollo-implementación de Estrategias de Marketing Online.