Marc Michelini

 Customer Support Engineering Specialist Aircraft 350 system:

-Technical Specialist on A350 FSA NG System

-Resolve Complex issues

-Define Processes on Aircraft Data Collection

-Setup new service Bulletin

-CEIS with airlines  System Architect Migration AirCOM:

-Support Project Management to define Migration Plan with Sita for Aircraft

-Technical focal point for Airbus in front of Sita

-Define architecture of the migration

-Setup Platforms for Integration, Verification and Validation

-Define, Setup and Execute Test campaign

-Resolve complex issues  Customer Success Manager:

-Setup T2T ( Technical to Technical ) process inside airbus in order to be proactive on customer satisfaction

-Link T2T process to Agile Process as Coordinator with Dev teams, Architect, Product Owner, Customer Support and Portofolio Manager

-Act as L3/L4 Technical expert in order to investigate customer issues, bring workaround to unblock customer, propose improvment and ensure expertise in front of customer  Responsible of Integration and User Acceptance Test platforms (in charge of 2 persons)

-Deploy, integrate, configure and test smarterfleet Applications on IBM IT infrastructure for Integration and UAT platforms.

-Resolve complex technical issues on smarterfleet applications and propose technical improvments.

-Technical interface with Supplier IBM support team on IT infrastructure.

-Define technical specification for supplier development team (Infotel,IBM).

-Technical support for airline customer test.  System Architect and Data Analyst on Optimization Apllications

-Define the architecture for optimization application.

-Integrate, test and configure optimization engine CPLEX on IBM Infrastructure and on customer IT environment.

-Define the mathematical Model for optimization engine with IBM expert.

-Validate with customer the mathematical model vs business requirement.

-Resolve complex technical issues on IT infrastructure, model and MIS data from airline.  Technical Expertize:

-Integration expert and technical referent on complex system for avionic service and maintenance

-Setup and demonstrate Customer centric approach by Region for Airbus Cutomer service

-Coordinator expert between Customer, Support, Management, Supplier, Dev, Business.

-Expert on solving complex issues for differents domains.

 Chief Engineer deputy on Surveillance System:

-Creation of technical system documentation (IDD, ICD, SSS and SDD)

-Technical expert on system (sensors, IT and network) and decision maker for functional and technical evolution.

-Customer technical referral for issue RCA, evolution and improvment.  System Architect on Maritime and Border Sensor:

-Integrate, deploy, test and validate sensors, network and IT corrections /evolutions.

-Definition of architecture and technical specification with sensors and IT suppliers.

-Definition of cyber security architecture on network for customer military data.

-Technical interface between system design and suppliers.

-Technical interface with suppliers like Thales, Flir, Signalis.  Responsible of In Service Support platform:

-Responsible of system integration and ILS/IVV platforms.

-Support level 3 (system Expertize) day to day.

 Collateral Product Engineer:Develop, integrate , test , configure and validate of new ICE (Internal Collateral Engine) product functionnalities.