À propos de Ornella
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Portugais
Capacité professionnelle limitée
Expériences
- POUR LA SOLIDARITÉCOMMUNICATION ASSISTANTASSOCIATIF ET SYNDICALmars 2026 - Aujourd'hui (4 mois)Brussels, Belgium• • Coordinate multi-stakeholder projects from planning to delivery, including event organization (café-débats, annual conferences) and participant follow-up• • Design and produce communication content, branded visuals, and campaign materials for social media, events, and institutional channels• • Develop training and awareness content on social issues, ensuring rigorous sourcing from validated Belgian and EU-level reports• • Manage and cross-reference operational data (membership, attendance, mailing lists) to support campaign outreach and reporting• • Draft formal project documents, including procurement minutes, internal communications, and external messaging• • Contribute to the design of digital tools and toolkits to support project beneficiaries and amplify campaign reach
- SWAN BARMANAGEMENT ASSISTANTHÔTELLERIEmars 2024 - mars 2026 (2 ans)Brussels, Belgium• • Prepare and serve cocktails, wines, and beverages in line with the establishment's quality standards• • Welcome customers warmly and deliver fast, smooth, and personalized service• • Take orders, handle payments, and coordinate with the staff for efficient service• • Build customer loyalty through attentive, high-quality service• • Manage the bar and respond to customer inquiries regarding cocktails, drinks, and pricing• • Design cocktails and beverages featured on the menu, as well as bespoke creations• • Prepare the dining area and set tables in accordance with presentation standards• • Clean and maintain the premises after service
- GENIUS BNBMANAGEMENT ASSISTANTHÔTELLERIEjuin 2023 - septembre 2024 (1 an et 3 mois)Brussels, Belgium• • Full operational management of multiple short-term rental properties, including check-in/check-out coordination, cleaning oversight, and ongoing maintenance• • Guest communication across booking platforms (Airbnb, Booking.com), responding promptly to inquiries before, during, and after stays• • Personalized welcome and support for travelers, providing local recommendations and tailored assistance to enhance their experience• • Handling of guest issues and last-minute requests, ensuring quick resolution and a smooth stay• • Coordination with cleaning teams and service providers to maintain high standards of hygiene and presentation between bookings• • Management of property listings and ensuring accuracy of descriptions, pricing, and availability• • Quality control of properties between stays, including inventory checks and restocking of essentials
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Formations
- COMMUNITY MANAGEMENTAgnés Varda2026COMMUNITY MANAGEMENT
- CERTIFICAT D'ENSEIGNEMENT SECONDAIRE SUPÉRIEUR (DAES) FédérationWallonie-Bruxelles2019CERTIFICAT D'ENSEIGNEMENT SECONDAIRE SUPÉRIEUR (DAES) Fédération