Panama Harris

As Lead Product Designer at NoSoS, my responsibilities at the School's inception have been assisting with concepting, branding, copywriting and editing, project management with the ultimate goal of forming preliminary training and event products for our clients.

-Client-facing position acting as a corporate liaison, brought organizations up to speed on the Institute’s latest research and corporate solutions, managed my own sales pipeline, closed $100k+ manager effectiveness training deals

-Helped co-develop a proprietary framework and research summary about feedback conversations for a Fortune 50 tech company

-Assessed internal needs for collateral in our sales and marketing departments, co-developing internal processes, as well as web and print materials to increase workflow efficiency, e.g. templates, reference sheets, marketing flyers, etc…

-Co-created the global NLI onboarding page on our intranet, which provides articles, abstracts, FAQs, videos as well as step-by-step processes to help scale up new hires across all departments.

Ensuring the consistency and relevance of Qonto brand messages in English across all communication channels (emails, notifications, messages, brochures, SEO-optimized blog posts, paid ads) to customers in various markets

Writing and translating all materials in French to American English to acquire new customers, promote and educate them on the use of our product and services, and foster client retention

Maintaining and creating operational guidelines, templates and standards for communicating in English consistently across all communication channels (web, mobile, email, SMS, social media) on various markets

Acted as Lead Copywriter for multiple 360 campaigns, composing source copy for translation/ transcreation across 4 other localizations

Project managed the migration of our blog articles to a new, in-house CMS for 5 localizations