Pedro Lourenço

Identify and deploy new acquisition channels to improve incoming revenue and develop Diabolocom in Brazil.

In charge of Customer Interaction Management (C.I.M.) Cloud solutions deployment and evolution projects to help Diabolocom Clients manage their customer engagement across all channels, including Telephone, Email & Social Networks (Facebook & Twitter), Live Chat. Serving ~30 clients around Europe from mid-sized to large-sized businesses operating in various industries and in Business Process Outsourcing, to meet their need for tailor-made and easy-to-use solutions throughout the complete project life cycle :

- Pre-Sales process :

• Assessing clients needs;

• Providing answers on technical requirements;

• Working closely with the sales team to develop a bid in response to the calls of tenders.

- Project Management :

• Configuring customized solution(s) environment and proceeding with testing and fast deployment, under technical and time constraints (Usually preceding the due date of clients new product(s)/service(s) launch);

• Assisting clients with training sessions on both Management & Operating software interfaces in France, Germany, UK and Spain;

• Dedicated for the projects follow-up : Front-office support of clients evolutions requests and advisory on potentiel improvments to make the customer experience the best fit for business goals;

• Organizing meetings discussing key subjects and opportunities with decision makers (I.T. Managers, Sales & After-Sales Managers, Customer Relations Managers, Marketing Managers);

• Working on a daily basis with different teams (Sales, Product, Support, Development, SysAdmin) to deliver quick answers and agile solutions to main issues and evolutions requests.

Create a community of Brazilian entrepreneurs in France.