Phidias Dzaomuho

Région de Bruxelles-Capitale, Belgique As part of the Teams "Entreprise Apps" and "EAI - Software Integrations" within the Information Systems department, I am in charge of the needs elicitation, the requirements engineering, analysis, the solution design, the technical implementation, the testing, and the deployment of Hospital Information System (HIS) building blocks. Especially, those enabling patient Admission, Discharge, Transfer (ADT), Billing, Pricing and the integration of applications (EAI). The subsequent main activities, around software engineering, include: Software support ((ITIL processes)) and maintenance (corrections, prevention, evolution) Customer/User support Project management (PRINCE2, PMP) Needs elucidation and elicitation Requirements engineering (IREB) Business (BABOK), functional, technical, system analysis & design (UML, BPMN, ERD, Flowcharts, BDD) Software development, testing, configuration, implementation, deployment

-Scripting (Perl, Python, Powershell, Windows CMD),

-Web framework (Django, Flask)

-Backend (.Net, PHP, Java 8, J2EE, Python, Cobol)

-Frontend (html5, css3, JavaScript, AJAX)

-Devops (Pipeline CI/CD using Gitlab CI and Powershell scripting)

-Database (Microsoft SQL, Transact-SQL)

-Applications integration and interoperability EAI/ESB, (InterSystems Ensemble/IRIS, Language Object Script) : HL7 V2 (ADT, SIU, ORU, DFT), HL7 FHIR

As Onboarding Engineer, my role is to guide our customers through a sequence of technical enablement sessions ranging from installation and configuration to high-level advisory services such as education on the Collibra API and Data Governance best practices. The Onboarding team plays a crucial role in establishing a post-sale relationship, guiding new customers through unfamiliar territory and making certain that our customers succeed. At Collibra, the customer is our "True North" and the Onboarding engineer steers the ship! Hereafter, you can find my role's responsibilities: reporting directly to the Senior Support Manager, and will be responsible for a wide range of tasks, including Proactively communicating with our new customers to schedule and define their Onboarding experience. Scheduling sync calls with new customers to ensure they are successful in going forward. Guiding customers through the installation of the Collibra platform and its basic configuration. Educating end-users on the fundamentals of Collibra's Data Governance Center platform including navigation, functionality, and behavior of out-of-the box modules. Collaborating with the customers' project team to enable SSO/LDAP. Providing insight and clarity to advanced configurations. Enabling our customers' development team on the basics of the Collibra Java and REST API. Installing Integration tools with customers to leverage Collibra Connect (Mule Connector). Maintaining healthy and fruitful relationships with customers measured by Net Promoter Score and Customer Satisfaction surveys.

1 an 11 mois Support, Operations and Onboarding Team Lead and IT Project Leader Scientist octobre 2019 - avril 2020 (7 mois) In addition to my previous responsibilities as Support, Operations and Onboarding Manager, I lead the implementation projects of the business, functional, and technical tools for managing the technical platform healthdata.be 1.0 & 2.0. The ambition is to develop a DevOps approach aligned with the ITIL best practices. Support, Operations and Onboarding Team Lead Scientist septembre 2018 - avril 2020 (1 an 8 mois) See http://www.healthdata.be/. Manage the healthdata..be Operations Manage the healthdata.be Support Groups (Level 1, Level 2 & 3) Manage the healthdata.be Suppliers Manage the healthdata.be technical platform (applications and infrastructure) Introduce ITIL best practices/ISO/IEC 20000-1:2011 for the Management of IT leveraged Healthdata Services Lead and coordinate projects the onboarding of users and customers (hospitals, laboratories, physicians, health organizations, patients, etc.) within the healthdata.be platform Lead implementation projects (e.g. architecture, applications, monitoring, etc.) Manage the Support, Operations and Onboarding Team providing resources to the Service Desk and the Operations Groups (6 FTEs)

-Service Desk Team Lead #1

-Service Desk Agent #1

-Application Support and Technical Analyst#1

-Database Administrator #1

-DevOps Engineer#2 Manage the overall operations and support groups (resources provided by multiple teams)

-Datawarehouse

-Java, php, SAS applications, and websites maintenance

-Database

-Information Architecture and Terminology