Description

As Salesforce consultant with expertise in (but not only) Energy and

Utilities sector, I specialize in functional design, solution configuration,

and implementing tailored Salesforce solutions that enhance client

processes and journeys. Focused on aligning technical solutions with

industry-specific needs, I translate functional requirements into user

stories and configure solutions that address the challenges of energy

and utilities clients. With 11 Salesforce certifications + Vlocity

Professional Consultant II and ServiceMax Certified Admin, I bring

proven expertise in complex CRM implementations and customer care

solutions.

I manage the full implementation lifecycle from requirements

gathering through deployment and post-launch support ensuring

compliance with rigorous testing and quality standards. My

responsibilities include unit testing, overseeing E2E and UAT testing,

and managing deployment.

I support end users through deployment,

prepare project documentation, and collaborate with stakeholders to

ensure successful delivery and measurable client impact.

Langues

Français
Bilingue ou natif
Néerlandais
Bilingue ou natif
Anglais
Bilingue ou natif
Hébreu
Capacité professionnelle complète
Allemand
Notions
Yiddish
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Antwerp (jusqu’à 50 km)

Capgemini
MANAGING SALESFORCE CONSULTANT
AGENCE & SSII
janvier 2023 - Aujourd'hui (3 ans et 5 mois)
Brussels, Belgique
Specialized in core clouds (Sales Cloud, Service Cloud and Salesforce Industries(Vlocity)), ensuring seamless resolution of all related concerns Implemented a PoC with Agentforce that is live at the customer Served as a Single Point of Contact (SPOC) and track lead for recruitment at the customer. Technical analyst for a leading energy and utilities customer. Specializing in Sales Cloud, Service Cloud and Salesforce Industries(Vlocity). Oversaw and coordinated Capgemini resources at the customer. Assisted in developing a strategy for long term maintenance ofthe Salesforce team at Capgemini.
Salesforce Expertise Agentforce Salesforce Sales Cloud Salesforce Service Cloud Salesforce Industries
Capgemini
SENIOR SALESFORCE CONSULTANT
AGENCE & SSII
janvier 2021 - janvier 2023 (2 ans)
Brussels, Belgique
Applying expertise in functional and technical analysis, I developed and evaluated tailored Sales Cloud, Service Cloud and Salesforce Industries(Vlocity) solutions to meet individual customer needs effectively. Offered support as an Agile Facilitator and played an active role in promoting Agile methodologies for clients Collaborated with cross-functional teams including developers, QA engineers . Conducted meetings with stakeholders to discuss their Salesforce requirements and objectives.
Salesforce Sales Cloud Salesforce Expertise Salesforce Service Cloud Salesforce Industries Agile Methodologies & Leadership
Capgemini
SALESFORCE CONSULTANT
AGENCE & SSII
janvier 2020 - janvier 2021 (1 an)
Brussels, Belgique
Managed a pivotal Marketing Cloud project aimed at uniting and synchronizing all energy suppliers in compliance with governmental regulations. Successfully managed a significant overhaul of Marketing Cloud on a major B2B initiative, streamlining data models and integrating various BU's. Performed data migration from legacy systems into Salesforce CRM.
Salesforce Expertise Salesforce Sales Cloud Salesforce Service Cloud Salesforce Industries Project & Stakeholder Management