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Raphael BenizriRB

Raphael Benizri

Salesforce Consultant | Agentforce

778 €/jour
Antwerp, BE
8-15 ans

DÊlai de rÊponse moyen : 1h

À propos de Raphael

I help organizations turn CRM and digital platforms into real business value.
As a freelance Functional Analyst & CRM/Product specialist, I bridge the gap between business needs and technology, ensuring solutions are not only implemented, but actually adopted and deliver measurable impact.

I bring a strong mix of functional expertise, product thinking, and hands-on platform knowledge, with deep experience in Salesforce environments while remaining technology-agnostic when projects require broader ecosystems.

🚀 What I bring to the table
•Strong ability to translate business needs into scalable solutions
•Experience aligning business, operations, and IT teams
•Focus on user adoption and process efficiency, not just tools
•Agile collaboration with product, design, and development teams
•Fast onboarding and autonomous delivery as a freelancer
•Strategic thinking combined with pragmatic execution

⭐ What makes me stand out

I don’t just deliver requirements or configure systems — I help organizations structure and optimize how they work, making technology support business goals instead of complicating them.

My added value lies in:
•Quickly understanding complex environments
•Structuring processes and roadmaps
•Bringing clarity between stakeholders
•Delivering solutions that teams actually use

🛠 Typical projects & deliverables

I typically support organizations with:
•CRM & Salesforce implementations and optimizations
•Product ownership & backlog management
•Business & functional analysis
•Digital transformation initiatives
•Service & support process design
•Automation & workflow optimization
•Incident & case management solutions
•Customer & internal service platforms
•Requirement gathering & solution design
•Stakeholder workshops and process mapping

🎯 In short

If you need someone who can take ownership, align stakeholders, structure solutions, and deliver tangible results, I step in quickly and move projects forward.
  • Français

    Bilingue ou natif

  • NĂŠerlandais

    Bilingue ou natif

  • Anglais

    Bilingue ou natif

  • HĂŠbreu

    CapacitÊ professionnelle complète

  • Allemand

    Notions

Accepte de travailler sur site
Antwerp (jusqu’à 50 km)

ExpĂŠriences

  • Capgemini
    MANAGING SALESFORCE CONSULTANT
    AGENCE & SSII
    janvier 2023 - dĂŠcembre 2025 (2 ans et 11 mois)
    • · Specialized in core clouds (Sales Cloud, Service Cloud and Salesforce Industries(Vlocity)), ensuring seamless resolution of all related concerns
    • · Implemented a PoC with Agentforce that is live at the customer
    • · Served as a Single Point of Contact (SPOC) and track lead for recruitment at the customer.
    • · Technical analyst for a leading energy and utilities customer. Specializing in Sales Cloud, Service Cloud and Salesforce Industries(Vlocity).
    • · Oversaw and coordinated Capgemini resources at the customer.
    • · Assisted in developing a strategy for long term maintenance of the Salesforce team at Capgemini.
    Salesforce Agentforce Communication
  • Capgemini
    SENIOR SALESFORCE CONSULTANT
    AGENCE & SSII
    janvier 2021 - janvier 2023 (2 ans)
    • · Applying expertise in functional and technical analysis, I developed and evaluated tailored Sales Cloud, Service Cloud and Salesforce Industries(Vlocity) solutions to meet individual customer needs effectively.
    • · Offered support as an Agile Facilitator and played an active role in promoting Agile methodologies for clients
    • · Collaborated with cross-functional teams including developers, QA engineers .
    • · Conducted meetings with stakeholders to discuss their Salesforce requirements and objectives.
    Salesforce Business analysis Functional specifications
  • Capgemini
    SALESFORCE CONSULTANT
    AGENCE & SSII
    janvier 2020 - janvier 2021 (1 an)
    • · Managed a pivotal Marketing Cloud project aimed at uniting and synchronizing all energy suppliers in compliance with governmental regulations.
    • · Successfully managed a significant overhaul of Marketing Cloud on a major B2B initiative, streamlining data models and integrating various BU's.
    • · Performed data migration from legacy systems into Salesforce CRM.
    Salesforce Business analysis

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Formations

  • Yeshiva Kol Torah
    2011
  • Gateshead Talmudical College
    2010

Certifications

  • Salesforce Certified Administrator
    Salesforce
    2019
  • Salesforce Certified Service Cloud Consultant
    Salesforce
    2020

CompĂŠtences

CatĂŠgories