Compétences
Domaines d’expertise
Raphael en quelques mots
With 24 years of experience in the digital field, I have gained a wide and deep experience in numerous digital projects, organisations and teams with a strong focus on web, applications and complexity.
Meeting users' goals while understanding the job they want to achieve, while reaching business objectives, my focus is on quality software, that can be easily maintained without building debt and legacy within the organisation. I trained myself constanly (and still do), I obtained a certification in UX at NNg (USA).
●Service design
● User experience
● Information architecture
● Customer Journey and experience
● Large and complex apps
● Technology creative
● Understanding both
business and technical layers
● Design Ops
● Enthuisiast and playful
● Social player, team enabler
● Pragmatic
● Kind and benevolant
Expériences
- IRISnetProduct Owner, user experience architectTÉLÉCOMMUNICATIONSjanvier 2018 - Aujourd'hui (7 ans et 1 mois)Brussels, BelgiumManaging digital assets : Customer self servicing portal and internal users portal using same back-ends but with distinct user experience. From vision to implementation : For the customer sel servicing In charge of aligning the stakeholders, sharing the vision, defining the roadmap with the steerco. Definition of the Business requirements, functional analysis, user flows, wireframes, non functional specifications, lean UX approach. Monitoring improvements, quality and acceptance, delivery, communication and trainings.
- IHECSGuest Teacher - User experienceEDUCATION & E-LEARNINGseptembre 2018 - Aujourd'hui (6 ans et 5 mois)Master advertising 2d year - webvertising
- The BeyondersPRAGMATIC OPTIMISTCONSEIL & AUDITavril 2017 - Aujourd'hui (7 ans et 10 mois)Brussels, Belgium
2 recommandations externes
SP
TV
Sophie Pochet et 1 autre personne recommandent Raphael
17/05/2022
Excellent professeur tant dans le contenu transmis que dans la pédagogie adoptée. Capable de transmettre un savoir concret ET critique, réflexif.
16/05/2022
Collaborating with Raphaël on the IRISnet projects has been a real pleasure. It's not often that you find highly passionnate, multi-talented people like him: he was the main driving force that led to the start of several, high-impact projects (MyIRISnet + MyMonitoring), assembled a team of highly skilled people, set the vision for the products, also acted as project manager and tester. Additionally, during this time, he was hosting weekly evening shows on his Twitch channel to discuss future-related topics with thought leaders about the subject. Highly recommended!
Formations
- Information Architecture, User Experience Strategy, Ux monitoring, Design for complexity, Usability WeekNIELSEN NORMAN GROUP2012Information Architecture, User Experience Strategy, Ux monitoring, Design for complexity, Usability Week
- Training, Axure, WireframesAxperts2011Training, Axure, Wireframes
- Licence, CommunicationsInstitut des Hautes Etudes en Communications Sociales1998Licence, Communications
- Secondaire Supérieur, Arts Graphiques et Image de SynthèseInstitut des Arts et Techniques Appliquées1994Secondaire Supérieur, Arts Graphiques et Image de Synthèse
Certifications