Description

High-impact Customer Success & Revenue Management Leader with 15+ years of experience driving revenue and margin growth across global SaaS, travel, and e-commerce sectors. Proven track record of scaling cross-functional teams (up to 10+ reports) and currently managing portfolios exceeding €5M in ARR with a consistent +110% Net Retention Rate (NRR). Expert in leveraging analytical tools (SQL, Python, Tableau) to deliver measurable outcomes.

Langues

Néerlandais
Bilingue ou natif
Anglais
Capacité professionnelle complète
Français
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Aalst (jusqu’à 50 km)

Verbolia
Head of Customer Success
juin 2021 - Aujourd'hui (5 ans et 2 mois)
- Commercial CS Management & Leadership: Maintained end-to-end operational and financial ownership of
a €5M+ ARR portfolio, consistently delivering a +110% Net Retention Rate (NRR). Led, scaled, and coached a
cross-functional team of 5 CS Professionals and 5 Frontend Developers to ensure high-quality, scalable service
delivery.
- Technical CS: Spearheaded technical pre-sales, service & onboarding engagements and delivered tailored
proof-of-concepts (POCs), utilizing advanced AI and automation tools to build custom customer solutions that
maximize client return on investment (ROI).
- Data Analytics & Process Optimization: Built, maintained, and optimized internal workflows and service
deployment processes using Python, SQL, and Apps Script combined with AI tools, to significantly decrease
the time-to-value of delivered services. Designed automated customer reporting frameworks, customer health
scores, and KPI dashboards (OKRs).
Customer Success Management Revenue Management Revenue Operations
Veepee
Commercial Excellence Manager
janvier 2017 - juin 2021 (4 ans et 5 mois)
- Margin Optimization: Delivered a +10% net margin win through the execution of 360-degree analyses of
strategic sales campaigns and the optimization of dynamic pricing strategies.
- Profitability Modeling & Tooling: Orchestrated the end-to-end analysis and follow-up of sale profitability by
building and implementing standardized pricing tools, supplier negotiation models, and robust profitability
reporting frameworks.
- Cross-Functional Leadership: Spearheaded commercial excellence initiatives across multiple business
units. Served as a trusted cross-functional advisor and a designated "Person of Trust" within the Belgian HQ
organization.
Pricing strategy Data analysis Revenue Management Margin Optimization Pricing
Thomas Cook
Head of Pricing
février 2012 - janvier 2017 (4 ans et 11 mois)
- Revenue Strategy: Directed the First Minute revenue strategy for major tour operators (Neckermann, TC,
and Pegase), managing a total revenue stream of +€250M.
- Team Management: Led and motivated a high-performing team of 7 to 9 pricing and revenue experts to
achieve quarterly and annual financial targets.
- Project Delivery: Managed Group IT and business solution projects to enhance pricing automation and
distribution efficiency across the organization.
Revenue Management Pricing strategy Margin Optimization Pricing Business analysis