Stanislas Robert

- Formalized and implemented support performance framework, improved forecast model

- Defined the organization and strategic roadmap of support operations

- Coached 5 support experts

- Automated and outsourced operational onboarding & offboarding processes to reduce support workload

- Tightened insured members offboarding rules resulting in 1 pp margin saved

July 2018 to July 2019 - Marketplace & Growth, France, Switzerland & Austria:

- Set up and ran operational processes for weekly driver incentives

- Managed airports & venues operations; key achievements include removal of legacy flat fares in Paris airports in favor of dynamic pricing

- Launched cash payment method and drivers instant cashout feature across France, Switzerland & Austria

- Coordinated the France cross-functional expansion workstream that led to 10 city launches in France (e.g. Rennes, Rouen, Reims, Toulon) May 2017 to June 2018 - Marketplace Efficiency, France:

- Created analytical models to assess city health, e.g Marketplace Balance forecasting model and price & earnings elasticity model

- Set up processes to mitigate Marketplace inefficiencies (e.g. drivers fraud & app misuse, fares volatility) through CRM, support processes, and incentives

- Upgraded and migrated all Marketplace automated processes to new CRM tool

- Managed payment operations for internal Street View Mapping project

- Coordinated ad hoc sprints, e.g. Nice UberCopter stunt 2018, and taxi drivers calling campaign