Wim Desmet

PROFILE:

A highly motivated and professional team player bringing over more than 10 years of progressive experience working in several IT departments of national and international companies as support engineer first and second line, demonstrating strong analytical skills and ability to continuously stay current with changing technologies.

HIGHLIGHTS OF QUALIFICATIONS :

Experience within the information technology, working in a variety of roles in IT.

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Analytical and problem-solving skills, with the proven ability to remain calm and identify root cause while multi-tasking a large and varied workload.

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Proven leadership skills, team managing of people is a positive and supportive manner.

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Multilingual: fluent in Dutch, very good in English, average French, understanding of German.

Assigned as: IT Application Manager (since 21/03/2022)

IT Support Analist + Software tester (04/05/2020 - 15/11/2021)

IT Support Consultant (02/01/2018 - 01/05/2020)

TASKS:

Delivering second/third line service according to SLA.

Intermediary between the business Key Users and software delivery teams.

Analyzing Software Bugs.

Continuously responsible for updating and maintaining inhouse applications.

Migration end/or conversion of legacy software.

Responsible for inhouse projects.

Linux and Windows Server:

Installing compiling software, Webserver , Runtime, Tomcat + company web based related software, repositories, dependencies etc.

Troubleshooting Linux/Windows Server issues.

Certificate Ansible (course 2024).

Red Hat, Rocky Linux, Alma Linux, CentOS, Windows (Azure - VM) Server 2016 - 2025,...

Server Maintenance regarding inhouse software (Linux – Windows).

Tools:

Apache, ModSecurity, OpenSSL, Tomcat, Runtime, WinSCP, RDM, RDP, FortiNet WAF, PRTG, API, Ansible, Repositories, Webservices, Atlassian Jira + Confluence, Red Hat, Rocky Linux, Alma Linux, CentOS, Windows Server, Micorsoft Azure…and many more

Delivering first and second line service (not as a freelancer).

TOOLS:

W7 , W10 ,O365, SCCM, AD , Staging, Roll-out, JIRA, CMDB, Teamviewer, VNC, Skype, Anywhere365, Staging, Roll-Out, CMDB, Android, Windows Phone, Symantec Endpoint Protection,…

IT Consultant Second Line (not as a freelancer) in several companies such as :

Marsh & McLennan Companies – Econocom – Canon – KBC – Fortis – ING – Grandeco – BASF – Wolters/Kluwer - Philips

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Tools :

Windows XP, 7, 8.1, 10 I Microsoft Office 2007, 2010, 2013, O365 IAndroid I Windows Phone 10 I iPhone I Windows CE 6.0 I Blackberry I MobileIron I Skype I Active Directory I Microsoft Hyper-V I Vnc Server I Landesk I Servicedesk Plus I Jira I Techpoint Assyst I HP Openview I Peregrine I Desktop Central I Sap Password Reset I Citrix Xenapp 5.5 I CitrixXenDesktop 5.5 I Symantec Endpoint Protection I Symantec Messaging Gateway I TrendMicro I Teamviewer I Acronis True Image I Norton Ghost I Thin Clients I UPS I Sick Scanners I Terminals I Network Patching I IPBX Phone systems I DECT I VOIP Phones I Access Points I Staging via PIX I Teaching Courses I Asset Management I CMDB Admin I Brightmail