À propos de Zaki
I help organizations drive impactful digital initiatives by coordinating multidisciplinary teams, streamlining operations, and aligning product strategy with business needs and regulatory constraints.
I’ve led multiple projects in health, public services, and SaaS environments, where I:
- Structured roadmaps and project plans to meet tight deadlines
- Facilitated collaboration between tech, design, data, and business stakeholders
- Improved delivery pipelines and reduced operational bottlenecks
- Maintained alignment between product vision, user needs, and compliance requirementsWorked closely with third-party logistics providers (3PLs) to coordinate distribution, warehousing, and supply operations
I value clarity, ownership, and efficiency. I bring both strategic thinking and hands-on coordination to every mission.
🌍 Based in France – Available remotely across Europe
💬 Fluent in English & French
Let’s talk if you need someone who gets things moving, and done.
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Arabe
Bilingue ou natif
Accepte de travailler sur site
Valenciennes (jusqu’à 30 km), Lille (jusqu’à 20 km), Paris (jusqu’à 20 km)
Expériences
- ServierIT Business AnalystINDUSTRIE PHARMACEUTIQUEnovembre 2025 - Aujourd'hui (7 mois)Mission within a large pharmaceutical organization, supporting clinical development teams on the structuring, selection, and implementation of digital solutions in a regulated and fast-moving environment.Key challenges
- Multiple concurrent initiatives to frame and prioritize
- Strong regulatory and process constraints
- Need to improve user experience and operational efficiency across clinical trials processes and tools
- Increasing use of innovative solutions, including AI-driven projects
Responsibilities & actions- Lead the collection, structuring, and prioritization of business needs across clinical development teams
- Act as a key interface between business stakeholders, IT teams, and external vendors
- Participate in end-to-end project phases: framing, solution selection, POCs, testing, training, and transition to support
- Contribute to make-or-buy analyses and RFP processes (eISF, Central Monitoring), including requirements definition, vendor evaluation, bid defense, and contract discussions
- Produce project documentation (specifications, test plans, user guides) to support adoption and long-term maintainability
- Identify improvement opportunities on existing tools and contributed to continuous optimization
Environment- Clinical development tools (EDC, CTMS, eTMF, Study Start-Up)
- Regulated, multicultural, and multi-stakeholder context
- Strong focus on user experience, compliance, and operational robustness
- BetaGouvProduct Owner - Coordinateur des opérationsSECTEUR PUBLIC & COLLECTIVITÉSmars 2024 - janvier 2025 (10 mois)This mission combined agile operations management with strong product-facing responsibilities, in a civic tech context where stakeholder alignment and continuous iteration were critical.
- Coordinated large-scale operations and contributed to the improvement of a digital platform supporting the French national youth engagement program (SNU), involving 80,000+ participants across France.
- Planned and executed operational cycles (registration, allocation, support, returns) in coordination with technical, support, and government teams.
- Set up tracking and reporting mechanisms for operational KPIs, service quality, and user feedback to inform both operational decisions and product enhancements.
- Monitored and optimized field processes, created playbooks and timelines, and ensured readiness for key program milestones.
- Acted as the bridge between field operations and the product team: escalated feedback, co-prioritized fixes, and contributed to product improvement workshops.
- Delivered training to internal teams, improved operational tooling, and supported user adoption through documentation and communication.
- Maintained close communication with public stakeholders at national and regional levels, providing clarity on product usage, rollout status, and issue resolution.
- BIOGEN MA INCProduct Operations LeadINDUSTRIE PHARMACEUTIQUEjuin 2022 - décembre 2023 (1 an et 6 mois)Mission within a global pharmaceutical company, leading product operations and customer support for digital medical software devices used in international clinical studies, in a highly regulated environment.Key challenges
- Supporting multiple global clinical studies with strict regulatory and operational constraints
- Coordinating product launches, updates, and logistics at scale
- Ensuring high service quality for clinical teams and study sites worldwide
- Managing complex supply chains and third-party logistics providers (3PLs)
Responsibilities & actions- Led product operations for medical software devices across 6 global clinical studies, supporting over 1,000+ product deployments worldwide
- Coordinated cross-functional teams including clinical operations, regulatory, vendors, study teams, and IT, across 50+ international locations
- Managed relationships with 3PL providers, overseeing warehousing, distribution, and quarterly shipment of 3,000+ product units, ensuring on-time delivery and compliance
- Oversaw product launches and updates, coordinating logistics, communication, and operational readiness
- Led customer support and troubleshooting activities, resolving 95%+ of inquiries within SLA, improving user satisfaction and operational reliability
- Analyzed feedback from clinical studies and synthesized insights that contributed to 3 major product enhancements
- Drove process improvements that reduced operational costs by 25%, documented operating procedures, and trained 20+ team members
- Participated in the Quality Management System migration and contributed to achieving ISO 13485 certification
- Supported Agile and continuous improvement practices, increasing team efficiency during product update cycles
Environment- Digital medical devices & software (SaMD-related context)
- Global clinical studies
- Highly regulated pharmaceutical environment
- Strong coordination between product, operations, clinical, and external partners
Avis
G
Gaël
Service National Universel
Avis laissé le 22/09/2025
Zaki réunit des compétences et des qualités de rigueur, d'organisation et de calme qui lui ont permis de réussir pleinement sa mission. J'ai beaucoup apprécié également son caractère, sa bonne humeur et sa capacité à faire face à la pression sans perdre de vue les priorités. Je le recommande chaleureusement.
Karen
Rocket School Lille
Avis laissé le 13/03/2023
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Formations
- Product Management BootcampNoé2025
- MBA Business Project ManagementEDC Paris Business School2020
Certifications
- TOEFL IBTETS2019
- Programme pour Administrateurs et Gestionnaires d'EntreprisesSouth Mediterranean University / Mediterranean School of Business2017